Marhaba Royal Salem ★★★★

Everything from the room, staff, facilities entertainment was exceptional. Would definitely visit again!

All the staff

Missing noise isolation in rooms

Food was amazing the place was nice and clean. Lots of activities to do.

The AC didn’t work in our room. We were offered another room which we declined as AC wasn’t needed.

The breakfast was brilliant. The location is fairly distant from town so there are really no decent shops around but taxis are very reasonable in price.

Some rooms were noisy because there was a discotheque on the ground floor in the centre area.This did not affect my room as it was located at the side but friends who had rooms above could hear the noise& didn't like it.

Staff, clean, facility

Need some improvement to be more modern

Pros - Level of cleaniness and hygiene is good, the cleaning team came around every mornning to change towels, bed sheets etc. -We eventually got a good size room. At first we were shown a very dated and old room that needed some attention. After complaining at reception we were told we could swap room the next morning. In the morning the reception manager showed us slightly more modern room that we were happy with. -For all inclusive the food was great and there was a something different each day however there could have been a better selection of fruits and salads which seemed to repeat each day and were often left overs from the day prior. - Drinks all inclusive too but the fruit juices at breakfast/lunch were not fresh and had a lot of sugar syrup - personal preference but something to be aware of - 3 different restaurants between the main and sister hotel -includinf a a la carte option. During the day the beach bar and cafe served meals and snacks making it convenient for those wanting to stay on the beach/by the pools - Guest relations Manager Coco is excellent and really attends to your needs to ensure you are happy

Cons The bathrooms don't have functioning exhaust fans so if you have a shower it steams up really quick making it humid and hard to use again until the steam clears out - No complimentary showe gels, shampoo - sometimes the smallest touches have the biggest impact - No iron in the room we had to ask for one at reception and were told there is only 3in the whole hotel so we need to return after we had used it. No ironing board either - There are no safes in the room itself they only down at main reception which make you doubt the reason for having that setup, we did not use the safe boxes in reception and kept our passports and money with us. - English language a barrier as majority of staff only speak Arabic or French - Not easy to get a sunbed, you had to be there early if you wanted to get a good spot.

We loved everything - the hotel was very nice, plenty of choice for our meals and live entertainment every evening. The kids loved the pool and had great fun whilst they were here. The fact it was a family hotel also made it the ambiance better.

Nothing, would definitely return again.

Staff were fantastic, they couldn't be more welcoming, friendly and try to help as much as they can with the facilities they have. Lots for families to do, a good blend of peace and relaxation Vs. entertainment by the pool and the mini disco each night is loved by younger children Food varies each sufficiently each night and the hotel offers 5 meals a day which is ample There are always sunbeds available even on a crowded day, staff never complain about helping so do ask! Please tip, the staff really deserve it (average 10 dinar a day per individual helping Standout individuals - Safia from the cleaning department who went above and beyond to make our room tidy - Khalil in the restaurant who always had a table ready for us each lunch time - Djo, Marco, Mido, Krouch that had both adults and children laughing and entertained throughout the day

Communication about activities, where to eat and where things are located could be improved. There is a board but it's not very clearly detailed and can be easily missed. Make sure to ask reception for all the details The hotel is great for families with slightly older children due to its location and needing 30+ mins to explore outside of the hotel. We loved it though our child is 3 because we planned to specifically stay put and for a week, we were sufficiently busy

The room was very spacious and comfortable, it was clean. Installations overall were nice, pool, food, private beach. Staff very friendly :))

Wifi didn’t work at all. Beer was warm —> avoid the bar at the beach. Watch out for the vegetarian corner: some of the food had meat. It’s a 15 minute drive to Sousse medina. Bare this is mind in case you are looking for proximity to the city center.

Beach, pool

There was almost no air conditioning in the restaurant. I expected it to be cooler at least given it is a 4 stars hotel.